Privacy Policy
Univers Pte. Ltd. and its affiliates ”(“us“” or ””we”“) are committed to protecting and respecting your privacy. This Privacy Policy demonstrates our commitment to comply with data protection laws, uphold individuals’ privacy rights, and maintain trust with customers, employees, and stakeholders. It describes Personal Data (“Personal Data”) that we collect from you or you provide to us, the purposes for which we process your Personal Data, and your rights regarding processing your Personal Data.
Scope of this Privacy Policy
This Privacy Policy applies to the Personal Data we collect when you visit our websites, use our applications, products, services, and events where we act as the Data Controller (i.e. when we determine the purposes and means of processing).
It does not apply to Personal Data processed, stored, or hosted by us when we act as a Data Processor (i.e. when we process personal data on behalf of the controller) while providing our services. In such cases, the privacy policy of our APP or DEV portal will apply, and our data processing agreement with the customer will govern our processing of your Personal Data. This Privacy Policy also does not apply to any products, services, websites, or content third parties offer.
Your Acceptance of this Privacy Policy
You acknowledge that you have read this Privacy Policy and agree to and consent for us to process your Personal Data following this Privacy Policy. Please do not use our websites, applications, products, services, and events if you do not agree to this Privacy Policy.
Personal Data Collected from You
We may collect Personal Data from you when you visit our websites, visit our office, use our applications, products, and services, subscribe to our newsletter, attend our events, participate in discussion boards or social media sites, apply for a job with us, report a technical problem with our websites, applications, products, and services. We collect the Personal Data you provide or collect automatically when using our websites, applications, products, and services. The information you give us may include your name, address, e-mail address and phone number. The information we collect automatically may include information related to the browser or device you use to access our websites, including where available, your IP address, operating system, and browser type.
Purposes Processing Your Personal Data
We collect and process your Personal Data for the following purposes:
Web Browser Cookies
We collect and process Personal Data about your usage when you visit our websites using cookies or similar technologies. Please refer to our Cookie Policy for more information.
Sharing Your Personal Data
We do not sell your Personal Data. We may share your Personal Data in the following instances. This list is non-exhaustive and there may be circumstances where we need to share your Personal Data with other third parties:
With our affiliates to facilitate business operations, like consolidated reporting, analyzing customer trends, enhancing the customer experience, and improving our products and services. All our affiliates adopt the same administrative, technical, and physical security measures to comply with our data protection policies, processes, and applicable laws.
With third-party service providers providing us with website hosting, research and analytics, finance and billing support, translation, surveys, and event hosting. We ensure that our third-party service providers maintain appropriate levels of data protection and comply with applicable laws.
With a third party to assist us in onboarding you and providing any further support needed to use our services.
With auditors, lawyers, accountants, and other professional advisers who assist in our organization's lawful and effective management.
With a third party for due diligence checks if we are involved in a merger, acquisition, reorganization, or other fundamental corporate changes.
With government, regulatory authorities, law enforcement authorities, or other third parties to comply with any legal obligation.
We may share generic aggregated demographic information not linked to any Personal Data with our business partners, affiliates, and advertisers for the abovementioned purposes.
Where We Process Your Personal Data
We operate globally across Asia, Europe, and North America. Some of our infrastructures are centralized, including information technology services, research & development, and operation & maintenance services. We may transfer and store your Personal Data outside the country in which you are located or reside. We put in place appropriate contractual arrangements and security mechanisms to protect the Personal Data shared to ensure they are given adequate protection to comply with applicable data protection laws, our security policies, and obligations.
When transferring your Personal Data outside the EEA, Switzerland, and the UK, we implement at least one of the safeguards set out below, where required by applicable law:
Adequacy decisions: We may transfer your Personal Data to countries deemed to provide adequate protection for Personal Data by the UK and/or European Union authorities.
Standard Contractual Clauses: We may use specific contracts approved by the UK and/or European Authorities that give Personal Data the same protection it has in the UK and the EEA when we transfer your Personal Data to service providers.
How We Protect Your Data
We perceive data protection and information security as foundations to deliver trust and assurance to you. We have implemented administrative, technical, and physical security measures to minimize and safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access to the Personal Data we Process. The list below is non-exhaustive security measures we have implemented.
• Our website uses HTTPS to provide a safe browsing experience.
• We use encryption technology to ensure the confidentiality of Personal Data.
• We deploy access control mechanisms based on the 'least privilege' concept and role-based access control systems to ensure that only authorized personnel can access Personal Data.
• We conduct security and privacy training sessions to enhance employee awareness of the importance of protecting Personal Data.
• We review our security measures periodically during our internal and external audits.
What Are Your Data Protection Rights
You have different rights concerning your Personal Data subject to data protection law endorsed by your local jurisdiction. You can exercise your rights by submitting a request to privacy@univers.com or the mailing address listed in the contact details of this policy. We respond to all requests within a reasonable timeframe following applicable data protection laws. We can only process requests after we have verified your identity, which means we will request further information from you. We will charge a reasonable fee based on administrative costs for subsequent requests or may refuse to act where the requests are manifestly unfounded or excessive.
EU Data Subjects: Rights Under the EU General Data Protection Regulation (GDPR)
If you are an individual resident in EEA, UK, or Switzerland, you have the following data protection rights:
Right to be informed
You have the right to be informed about how we collect and process your Personal Data. We provide the information in a precise, transparent, and easily accessible form.
Right to request access to data
You have the right to access the Personal Data we collect and process.
Right to correction
You have the right to rectify your Personal Data if it is inaccurate or incomplete.
Right to erasure
You have the right to delete or remove your Personal Data in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). You have the right to request us to delete your Personal Data in the circumstances below:
• If our processing of Personal Data violates laws and regulations.
• If we process your Personal Data without your consent.
• If our processing of Personal Data violates our agreement with you.
• If you no longer use our products or services.
• If such Personal Data would no longer be necessary to achieve the purposes for which it was collected.
There are exceptions where we may refuse an erasure request, e.g., where we must comply with a legal obligation or for the establishment, exercise, or defense of legal claims.
Right to restrict processing
You have the right to request that we only process your Personal Data in limited circumstances, such as where you contest the accuracy of that Personal Data or object to processing it for a particular purpose.
Right to object to processing
You have the right to object to the processing of your Personal Data unless we demonstrate legitimate grounds for the processing which override your rights, or we exercise or defend a legal claim.
Right to data portability
You have the right to receive all Personal Data you have provided in a structured, commonly used, and machine-readable format and transmit this Personal Data to another Data Controller where technically feasible.
Right to withdraw consent
You have the right to withdraw the consent you provided at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. It will not affect the processing of your Personal Data which rely on lawful processing grounds other than consent.
Right about automated decision-making and profiling
You have the right not to be subject to a decision based on automatic processing, including profiling if automatic processing produces a legal effect that affects you unless such profiling is necessary for the performance of a contract between you and us.
Right to lodge a complaint with the supervisory authority
You have the right to complain to the supervisory authority in the member state of your residence, where you work, or where the alleged infringement of data protection laws has occurred.
How to Opt-Out Subscription
You may click on the “unsubscribe” link at the bottom of our marketing emails if you no longer wish to receive marketing communications from us.
How to Maintain Accuracy of Your Personal Data
We maintain the accuracy and completeness of your Personal Data to support our business operations. You must inform us of any updates to your Personal Data so we can support you effectively with your latest data. Please contact us via email at privacy@univers.com or the mailing address listed in the contact details of this policy.
How We Retain Your Personal Data
We will retain your Personal Data for as long as is necessary for the purposes for which it is collected. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements. We will delete your Personal Data after the applicable retention periods.
How We Manage Children’s Personal Data
We do not knowingly process the Personal Data from children under the age of 16. If you are under 16, please do not submit Personal Data through our websites or event invitations. Please notify us if you believe you inadvertently provided your Personal Data. We will delete your Personal Data.
Third-Party Websites
You may find advertising or other content on our websites that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties (including social media platforms). We do not control the content or links on these websites and are not responsible for their practices. Please refer to their privacy policy to learn about their data handling practices.
Changes to this Privacy Policy
We reserve the right to change this policy at any time by giving notice on this page. You can check when this policy was last updated by referring to the date of the last modification listed at the bottom of this page. We encourage you to review this policy periodically to keep updated on how we use your Personal Data. You should frequently visit this policy to stay fully informed. Your continued use of our websites and services following the posting of any amendment, modification, or change to this policy constitutes your acceptance of the amendments. You can choose to discontinue the use of the websites and services if you do not accept the terms of this policy or any modified version.
Contacting Us
If you have any questions about this Privacy Policy, please contact our Data Protection Office at:
Mail Address:
Global Data Protection Office, Univers Pte. Ltd.
1 Harbourfront Avenue #17-01 Keppel Bay Tower Singapore 098632
Tel: +65 6351 9288
Email: privacy@univers.com
Last modified: 18 Sep 2023